Curbside Pickup (Charlotte Clients Only)

Check if you're in our Charlotte client area for curbside pickup.

Shipping, Returns, Privacy & Terms

Shipping Policy

We ship all orders within 1-2 business days of receiving your order. Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates

  • Shipping rates are calculated at checkout based on your location

Curbside Pickup (Charlotte Clients Only)

Curbside pickup is available for existing Charlotte-area clients. You can check eligibility during checkout by entering your zip code. We'll contact you within 24 hours to coordinate pickup details.

Returns & Exchanges

We want you to love your products. If you're not satisfied with your purchase, please reach out to us.

  • Unopened products may be returned within 30 days of purchase
  • Products must be in their original, unused condition
  • Please contact us at (844) 621-5787 to initiate a return

For product recommendations or questions about which products are right for your hair, don't hesitate to reach out. D'yette is happy to help you find the perfect products.

Privacy Policy

Last updated: February 17, 2026

We respect your privacy and only collect the information needed to process orders, deliver products, and support your shopping experience.

Information We Collect

  • Contact details you provide at checkout, including name, email, phone, and shipping address
  • Order details, including items purchased, order totals, and transaction status
  • Technical information such as browser/device data and site activity used for site security and performance
  • Information you submit through forms, including optional AI scanner photo uploads and customer reviews

AI Scanner Photos

Photos uploaded to the AI scanner are used only to generate your requested recommendation during that session.

  • We do not use scanner photos for advertising, marketing, analytics profiling, or resale
  • We do not use scanner photos to train our own models
  • We do not store scanner photos in customer profiles or order history
  • If you do not want to upload a photo, you can use the no-photo quiz flow on the hair analysis page

How We Use Your Information

  • Process payments and fulfill orders
  • Send order confirmations, shipping updates, and customer support responses
  • Provide product recommendations when requested
  • Prevent fraud, abuse, and unauthorized transactions
  • Improve site performance and customer experience

Payments and Third-Party Services

Payments are processed by Square. We do not store full card numbers on our servers. Square may collect and process payment and transaction information according to Square's privacy terms.

When enabled, order confirmation emails may be sent through Google Workspace (Gmail API). Your email address is used only for transactional communication related to your order.

How We Share Information

We do not sell your personal information. We only share data with service providers needed to run the store (for example: payment processing, shipping, and transactional email delivery).

Data Retention

We retain order and transaction records for operational, tax, accounting, and legal purposes. We keep personal data only as long as reasonably necessary for those purposes.

Your Choices

  • You may request access, correction, or deletion of your personal data, subject to legal or operational retention requirements
  • You may contact us to opt out of non-transactional marketing messages

Contact

For privacy requests or questions, contact us at (844) 621-5787 or via Instagram at @dyette_grasshopper.

Terms of Service

Last updated: February 17, 2026

By using this website, you agree to these Terms of Service. If you do not agree, please do not use the site.

Use of Site

  • You agree to use this site only for lawful purposes
  • You may not attempt to interfere with site functionality, security, or payment systems

Products and Availability

Product availability, pricing, and promotions may change without notice. We reserve the right to correct errors in pricing, descriptions, or availability.

Orders and Payment

  • Orders are subject to acceptance and availability
  • Payments are processed securely through Square
  • We may cancel or refuse orders suspected of fraud or misuse

Shipping and Returns

Shipping and return terms are described in the sections above and are part of these terms.

Limitation of Liability

To the fullest extent allowed by law, The Grasshopper is not liable for indirect, incidental, or consequential damages arising from use of this site or products purchased through it.

Contact

Questions about these terms can be directed to (844) 621-5787.

Questions?

Contact us anytime: